Terms & Conditions

Non-disclosure agreement

We value your privacy and can sign an NDA on demand.

Payment terms & process

Written discussions are our preferred mode and channel of communication. The client is required to send the full requirements along with the designs/mockups to quote. Our project manager will look up the task and come up with questions until the scope is agreed and 100% understood.

When we quote a fixed price, we quote for the very specific scope agreed only. Each content, layout or functionality update deviating from that scope is charged at an hourly rate agreed.

After approval of the quote, we accept 50%-100% advance payment depending on the scope of work before commencement of the project, while the remaining payment (if any) is due at project completion upon approval on our staging server.

Deployment on client server

Deployment on the client server up to one hour of work will be free. If SC Studios needs to spend more than that dealing with hosting issues, additional time is charged at the hourly rate. We are not responsible for hosting-side issues like DNS or permissions.

Working on pre-made themes

If a client hires SC Studios to work on a pre-made theme from a 3rd party, SC Studios will not be liable for any issues or conflicts caused by the original theme code (performance, speed, junk code, plugin conflicts). If requested, we can fix such issues and charge for the work.

Custom design cycle

Standard custom design does not include illustration designs. SC Studios usually designs 2 to 3 concepts per page template, with minor revisions accepted in the design phase. Revisions in the development phase deviating from approved design are charged extra.

Content terms

SC Studios reserves the right to refuse to work on any project without providing justification. We will not provide services to illegal projects, offensive content, drugs, pornography, alcoholic or gambling material.

Clients are fully responsible for the content they provide for their web pages. SC Studios is not responsible for copyright issues on client-provided content.

Customer support

We provide client support via email in written form. SC Studios provides 30 days of support for fixes after work is completed and approved. Fix requests after 30 days are charged extra.

Refund policy

We offer a refund if we fail to deliver your project.

Contact

For any questions about these terms, contact us at hello@scstudioshq.com.